Return and refund Policy
Tiss Living
Last Updated: March 15, 2026
Thank you for shopping with Tiss Living. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted. By placing an order on tissliving.store, you agree to the terms below.
Return Eligibility
Customers may request a return within thirty days of the confirmed delivery date of their order, as indicated by the shipping carrier.
To be eligible for a return, items must meet all of the following conditions:
Unused and in original condition
Returned in original packaging
Accompanied by proof of purchase
Items that do not meet these conditions may be refused at our discretion.
30-Day Money-Back Guarantee
Tiss Living offers a 30-day money-back guarantee on all eligible purchases. The 30-day period begins from the confirmed delivery date of the order.
To qualify under this guarantee, all return eligibility conditions outlined in this policy must be met.
Requests must be submitted within the 30-day period. Requests made outside of this timeframe may not be eligible for a refund.
Tiss Living reserves the right to deny refunds where items are returned in used condition, missing components, or not in compliance with this policy.
Return Authorization Requirement
All returns must be authorized in advance.
To initiate a return, customers must contact:
Returns sent without prior authorization will not be accepted or processed.
Non-Returnable Items
Certain items are not eligible for return, including:
Personal care and beauty products once opened or used
Custom or made-to-order products
Clearance or final sale items
Gift cards
These restrictions are in place for hygiene, safety, and inventory control reasons.
Damaged, Defective, or Incorrect Items
Customers must inspect their order upon delivery.
If an item is received damaged, defective, or incorrect, customers must contact us within five days of delivery with:
Clear photos of the item
Photos of packaging
Order details
Failure to report such issues within this timeframe may result in denial of the claim.
Return Shipping Responsibility
Unless the item is defective or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method, as Tiss Living is not responsible for returns lost in transit.
Refund Processing
Once a return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within 10 business days.
Processing times may vary depending on your financial institution.
Approved returns must be shipped back within seven days of receiving return instructions. Returns not shipped within this timeframe may be canceled.
Order Cancellations
Orders may be cancelled within twelve hours of placement.
After this period, orders may have entered processing and cannot be cancelled.
Exchanges
We do not process direct exchanges.
Customers wishing to obtain a different item should:
Return the original item (if eligible)
Place a new order
Delivered but Not Received Claims
If tracking indicates that an order has been delivered, the order is considered fulfilled.
Customers must report missing packages within seven days of the delivery confirmation date. Claims made after this period may not be eligible for resolution.
Tiss Living is not responsible for packages reported as missing after confirmed delivery.
Customers are advised to:
Verify the shipping address
Check with neighbors or household members
Contact the carrier
Chargebacks and Payment Disputes
Customers agree to contact Tiss Living before initiating any chargeback or payment dispute.
We are committed to resolving issues promptly.
Initiating a chargeback without prior contact may delay resolution and may result in the submission of all relevant order, shipment, and communication records to the financial institution.
Tiss Living reserves the right to dispute chargebacks that do not comply with this policy.
Refund Limitations
To the fullest extent permitted by law:
Shipping fees are non-refundable
Refunds may be denied for items not meeting return conditions
Abuse of the return policy may result in refusal of future service
International Orders
For international orders, customs duties, taxes, and import fees are non-refundable.
Contact Information
For all return and refund inquiries, please contact:
Final Note
Tiss Living is committed to fair and transparent service. This policy is designed to protect both our customers and our business while ensuring a consistent and reliable shopping experience.