Shipping policy
Tiss Living
Last Updated: March 15, 2026
Thank you for choosing Tiss Living. This Shipping Policy outlines how orders are processed, fulfilled, and delivered when you make a purchase through tissliving.store. By placing an order, you agree to the terms set forth below.
Order Processing
1-3 days for 80% orders
4-8 days for 15% orders
Over 8 days for 5% orders.
Due lack of stock, customs inspection, extreme weather, etc., there may be a delivery delay.
Shipping and Delivery Timeframes
Delivery timelines vary depending on destination, carrier operations, and fulfillment source.
Estimated delivery windows are as follows:
United States: 7 to 18 business days
Canada: 6 to 15 business days
Europe: 6 to 15 business days
International destinations: 10 to 25 business days
These timeframes are estimates provided for convenience and do not constitute guaranteed delivery dates.
Fulfillment Model and Split Shipments
Tiss Living operates through a network of carefully selected fulfillment partners and suppliers. As a result, products may ship from different locations.
Orders containing multiple items may be delivered in separate packages. Each shipment will have its own tracking information where applicable.
Shipping Costs
Shipping is free.
Order Tracking
Once an order has shipped, tracking information will be provided via email. Please allow twenty-four to seventy-two hours for tracking updates to appear within the carrier’s system.
If tracking details are not received within a reasonable timeframe, customers may contact us at:
Customer Responsibility for Address Accuracy
Customers are responsible for providing complete and accurate shipping information at the time of purchase.
Tiss Living is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete addresses provided by the customer. Orders returned due to address errors may be subject to reshipping fees.
Shipping Delays
While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control. These may include carrier disruptions, weather conditions, customs processing, or other logistical constraints.
Tiss Living is not liable for delays caused by third-party carriers or external circumstances once an order has been dispatched.
Lost or Stolen Shipments
If a package is lost in transit, we will work with the shipping carrier to investigate and assist in resolving the issue, which may include replacement or refund where appropriate.
Packages marked as delivered by the carrier are considered fulfilled. Tiss Living is not responsible for items lost or stolen after confirmed delivery. Customers are encouraged to select secure delivery locations whenever possible.
International Shipping and Customs
For international orders, additional charges such as customs duties, import taxes, value-added tax, or brokerage fees may apply depending on the destination country.
These charges are the responsibility of the customer and are not included in the purchase price. Tiss Living does not control or estimate such fees.
Refused or Undeliverable Shipments
If a shipment is refused or cannot be delivered due to customer-related issues, including failure to pay customs charges, any return shipping costs, handling fees, or applicable charges may be deducted from the total refund.
Order Modifications and Cancellations
Orders may be modified or cancelled within twelve hours of placement. After this period, orders may have already entered processing or fulfillment and cannot be changed.
Contact Information
For questions regarding shipping or order status, please contact us:
Email: orders@tissliving.store
Website: https://tissliving.store
Final Note
Tiss Living is committed to providing a reliable and transparent shipping experience. While we partner with trusted fulfillment providers, the nature of global logistics requires flexibility and understanding of the timelines involved.